Shipping policy

Thank you for shopping at Huguh ("we," "our," or "us"). This shipping policy explains our shipping methods, estimated delivery times, costs, and related information. Please read this policy carefully before placing an order.

1. Order Processing Time:

1.1. Processing Time: Most orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays.

1.2. Custom or Made-to-Order Items: Customised or made-to-order products may require additional processing time. Any such delays will be communicated during the ordering process.

2. Shipping Methods:

2.1. Standard Shipping: Our standard shipping option is available for most products and typically takes 5-7 business days for delivery within the contiguous United States. Please allow additional time for shipments to Alaska, Hawaii, or international destinations.

2.2. Expedited Shipping: If you need your order sooner, we offer expedited shipping options at checkout for an additional fee. Delivery times for expedited shipping may vary based on your location.

2.3. Freight Shipping: Larger furniture items may be shipped via freight carriers. Freight deliveries are typically curb-side or threshold deliveries. Additional services (e.g., white-glove delivery) can be arranged upon request.

3. Shipping Costs:

3.1. Shipping Rates: Shipping costs are calculated based on the size, weight, and destination of your order. You can preview the shipping cost during the checkout process before finalising your purchase.

3.2. Promotions and Discounts: Periodically, we may offer promotions or discounts on shipping. Check our website or subscribe to our newsletter for updates on special offers.

4. Order Tracking:

4.1. Tracking Information: Once your order has been shipped, you will receive an email confirmation with a tracking number. This tracking number will allow you to monitor the progress of your delivery.

4.2. Freight Shipments: For freight shipments, the carrier will contact you directly to schedule a delivery time that is convenient for you.

5. Shipping Restrictions:

5.1. International Shipping: We currently ship within the India and to select international destinations. Please refer to our website for a list of countries we serve.

5.2. Product Restrictions: Some products may have shipping restrictions due to their size, weight, or materials. Any such restrictions will be clearly communicated on the product page.

6. Damaged or Lost Shipments:

6.1. Damaged Shipments: If your order arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

6.2. Lost Shipments: In the rare event that your order goes missing during transit, please contact our customer support team, and we will assist in tracking down the shipment or arranging a replacement.

7. Questions and Contact Information:

7.1. Contact Us: If you have any questions or require assistance regarding our shipping policy or any other matter, please contact us.

By placing an order with Huguh, you agree to abide by the terms and conditions outlined in this shipping policy. We are dedicated to providing a seamless and reliable shopping experience for our customers.

Last updated: [1st Oct 2023]